Términos de Servicio

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Merchant", "you", or "your") and NoCodeRoi, LLC, doing business as Logistimate ("Logistimate", "we", "us", or "our") regarding your use of the Logistimate Shopify application and related services (the "Service").

By installing, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not install or use the Service.

Company Details:
NoCodeRoi, LLC (d/b/a Logistimate)
651 N Broad St, Suite 201, Middletown, DE 19709, USA
Email: [email protected]
Delaware File Number: 7565048

2. Description of Service

Logistimate provides a SaaS platform for Shopify store owners to:

• Track shipments across multiple couriers and carriers
• Detect SLA (Service Level Agreement) breaches before they occur
• Receive automated alerts for at-risk shipments
• Create branded tracking pages for customers
• Integrate with courier APIs for real-time tracking updates
• Manage returns: return requests, refunds, Shopify store credit and exchanges

The Service is provided on a subscription basis. Each plan includes allowances of returns, tracked shipments, or both, depending on its products (sections 5.2 and 5.5).

3. Eligibility

You must meet the following requirements to use the Service:

• You must be at least 18 years old
• You must have a valid Shopify store
• You must have the authority to bind your business to these Terms
• You must not be located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country

4. Account Registration and Security

4.1 Shopify OAuth

You install the Service via Shopify's OAuth authentication. By granting access, you authorize us to access your store's order, fulfillment, and shipment data as described in our Privacy Policy.

4.2 Courier Credentials

You are responsible for providing accurate courier API credentials. You represent and warrant that you have the legal right to use those credentials and authorize us to make API calls on your behalf.

4.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your Shopify login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

5. Subscription Plans and Billing

5.1 Subscription Tiers

Our plans, their prices and their allowances are listed on our pricing page and in the app.

Pricing is displayed on our website and may be updated with 30 days' notice to existing customers.

5.2 Billable Shipments

A shipment is considered "billable" when it is first tracked with an enabled courier. Historical shipments (already delivered before courier enablement) are not billable. Billing events are immutable once recorded to prevent gaming.

5.3 Payment Terms

• Subscriptions are billed monthly or annually in advance
• Payments are processed through Shopify's billing system
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method on file

5.4 Free Trial

We offer a 14-day free trial for new customers. No credit card is required during the trial. If you do not cancel before the trial ends, you will be charged for your selected plan.

5.5 Allowances, Extra Returns and Budget

Logistimate Returns is offered in the tiers below. Prices are in US dollars. Yearly plans cost 10 times the monthly price and include a yearly pool of 12 times the monthly allowance. Plans bought before these tiers launched keep the allowances and prices they were sold with and are never charged for extra returns.

• Returns Starter 150: 150 returns a month for $29 a month, or 1,800 returns a year for $290 a year
• Returns Growth 500: 500 returns a month for $79 a month, or 6,000 returns a year for $790 a year
• Returns Growth 1,000: 1,000 returns a month for $169 a month, or 12,000 returns a year for $1,690 a year
• Returns Pro 2,000: 2,000 returns a month for $349 a month, or 24,000 returns a year for $3,490 a year
• Returns Pro 3,000: 3,000 returns a month for $499 a month, or 36,000 returns a year for $4,990 a year
• Returns Pro 5,000: 5,000 returns a month for $799 a month, or 60,000 returns a year for $7,990 a year

• A return counts once, when it is first submitted, whatever its number of items. Return parcels and replacement shipments never count.
• An allowance applies to each billing cycle of your Shopify subscription, or to the year on a yearly plan. We notify you at 80% and 100% of your allowance or pool.
• On monthly plans: $20 per 100 returns over your plan's allowance; a partial 100 counts as 100. A billing cycle never costs more than the cheapest Logistimate Returns tier at or above your plan, plus packs, that covers your returns.
• Charges for extra returns are billed through Shopify, up to a monthly budget you approve in Shopify. Charges stop at the budget you approve: returns beyond it in that billing cycle are never charged.
• When the budget or a yearly pool is used up, automatic approvals, automatic refunds and automatic courier pickups pause. Customers can still start and submit returns, and you can still approve and refund returns yourself.
• Yearly plans have no charges for extra returns.
• Courier pickups and labels are created under your own courier account and billed by the courier under your agreement with them. We do not resell courier services or set their rates.
• Above 5,000 returns a month, Enterprise plans are available on request at [email protected]. An Enterprise plan has its own price, allowance, rate for extra returns and budget, stated in its Shopify subscription.
• Returns during the free trial (section 5.4) are never charged.

5.6 Cancellation and Refunds

• You may cancel your subscription at any time through the Shopify app admin
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial months except as required by law
• Upon cancellation, you retain access until the end of your paid period

6. Acceptable Use Policy

You agree NOT to:

• Use the Service for illegal purposes or in violation of any laws
• Reverse engineer, decompile, or attempt to extract source code
• Interfere with or disrupt the Service or servers
• Use automated scripts to scrape or collect data beyond normal app usage
• Resell or redistribute the Service without written permission
• Share your courier credentials with third parties
• Attempt to bypass billing limits or manipulate shipment counts
• Transmit malware, viruses, or harmful code

Violation of this policy may result in immediate account suspension or termination without refund.

7. Intellectual Property

7.1 Our Rights

The Service, including all software, designs, text, graphics, logos, and trademarks, is owned by Logistimate and protected by copyright, trademark, and other intellectual property laws.

7.2 Your Rights

You retain all rights to your store data, customer information, and courier credentials. You grant us a limited license to use this data solely to provide the Service.

7.3 Branded Tracking Pages

You retain ownership of your logos and brand assets. We are granted a license to display them on your branded tracking pages.

8. Service Availability and Warranties

8.1 Service Availability

We strive to provide 99.9% uptime but do not guarantee uninterrupted or error-free service. Scheduled maintenance will be communicated in advance when possible.

8.2 Courier API Reliability

We are not responsible for courier API downtime, rate limits, or inaccurate tracking data provided by third-party couriers. We will make reasonable efforts to handle such issues.

8.3 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• LOGISTIMATE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRIOR TO THE CLAIM
• WE ARE NOT LIABLE FOR LOST REVENUE, PROFITS, DATA, OR BUSINESS OPPORTUNITIES
• WE ARE NOT RESPONSIBLE FOR LATE DELIVERIES, COURIER ERRORS, OR CUSTOMER COMPLAINTS

Some jurisdictions do not allow limitation of liability, so these limits may not apply to you.

10. Indemnification

You agree to indemnify and hold harmless Logistimate, its affiliates, and employees from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights (including courier API terms)
• Content you display on branded tracking pages

11. Data Protection and GDPR

Both parties agree to comply with applicable data protection laws, including GDPR. See our Privacy Policy for details on how we handle data. You are the data controller; we are the data processor.

12. Termination

12.1 Termination by You

You may terminate at any time by uninstalling the app from your Shopify store. Your data will be deleted within 30 days as per our Privacy Policy.

12.2 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms
• Your payment fails and is not resolved within 7 days
• We are required to do so by law
• You engage in fraudulent or abusive behavior

12.3 Effect of Termination

Upon termination:

• Your access to the Service ends immediately (or at end of billing period if you cancel)
• We will delete your data within 30 days (except billing records retained for tax compliance)
• You remain liable for any outstanding fees

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the app at least 30 days before they take effect. Continued use after changes constitutes acceptance.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions.

14.2 Dispute Resolution

Any disputes arising from these Terms shall be resolved through:

• Informal Resolution: First, contact us at [email protected] to resolve amicably
• Arbitration: If unresolved, disputes will be settled by binding arbitration in the State of Delaware
• Class Action Waiver: You agree to resolve disputes individually, not as a class action

14.3 Jurisdiction

For disputes not subject to arbitration, the state and federal courts located in the State of Delaware shall have exclusive jurisdiction.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Logistimate regarding the Service.

15.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

15.3 No Waiver

Our failure to enforce any right does not constitute a waiver of that right.

15.4 Assignment

You may not assign these Terms without our consent. We may assign our rights to any successor or affiliate.

15.5 Force Majeure

We are not liable for failure to perform due to events beyond our reasonable control (natural disasters, war, pandemics, government actions, etc.).

16. Contact Information

For questions about these Terms, contact us:

• Email: [email protected]
• Address: 651 N Broad St, Suite 201, Middletown, DE 19709, USA
• Legal Department: [email protected]